Customer Support Specialist

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Watlow Electric Manufacturing, Inc. A tiempo completo
About the Role:
As a Customer Service Representative at Watlow, you will provide daily support to customer inquiries regarding our products and/or services. This role involves executing transactions, working under the general direction of a more seasoned professional, and routing questions to the appropriate person.

Your Key Responsibilities:
• Execute transactions accurately and efficiently
• Work under the guidance of a more experienced colleague
• Route customer inquiries to the right person
• Demonstrate a willingness to learn and grow
• Adhere to company policies, procedures, and best practices
• Utilize business tools effectively
• Participate in process improvement initiatives
• Possess knowledge of Microsoft Office and other computer systems
• Provide exceptional customer service
• Foster a positive and enthusiastic team environment

Required Qualifications:
• An engineering degree is preferred (industrial, mechanical, or mechatronics)
• Fluency in English, both spoken and written

About Watlow:
We are a global technology and manufacturing leader providing world-class engineering expertise through innovative thermal products and systems. Our corporate values guide us to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

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