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Guest Services Manager

hace 2 meses

Campeche, Campeche, México Marine Corps Community Services A tiempo completo
Job Summary

We are seeking a highly skilled Guest Services Manager to join our team at Marine Corps Community Services. As a key member of our hospitality services team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our lodging facilities.

Key Responsibilities
  • Supervise and direct the work of hotel staff to ensure compliance with brand standards and policies.
  • Monitor and develop team member performance, including providing supervision, scheduling, and conducting evaluations.
  • Ensure team members have current knowledge of hotel products, services, and policies.
  • Meet and greet guests, respond to inquiries, and resolve issues in a timely and friendly manner.
  • Coordinate reservations and special requirements for distinguished visitors and high-ranking military and civilian guests.
Requirements

To be successful in this role, you will need:

  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong leadership and supervisory skills.
  • Knowledge of hotel operations and brand standards.
What We Offer

As a Guest Services Manager with Marine Corps Community Services, you will have the opportunity to work in a dynamic and supportive team environment. We offer a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and inclusive work environment.