Customer Billing Specialist
hace 2 días
As a key member of our Service team, you will be responsible for ensuring the accuracy and timeliness of service orders, revenue recognition, and close of orders in our service management queue.
You will communicate with customers regarding service order and billing accuracy, perform service order verification and processing in accordance with established policies and procedures, and serve as a resource to the field organization and customers by researching and resolving issues in a timely manner.
You will also interface with multiple internal departments to maintain the integrity of functional data, prepare and distribute department reports, and answer inbound calls in accordance with established metrics while delivering positive customer service.
Additionally, you will process and resolve service tooling issues with billing/invoicing in accordance with established policies and procedures, ensure customer service orders meet regulatory procedures and guidelines, and enhance profitability and growth through achieving the department's goals and objectives.
", "Qualifications": "To perform this job successfully, you must have a minimum of 5+ years of experience working in a service support environment, preferably in a customer service, billing, or accounting support role for a mid to large size company.
You must have exceptional customer service skills, solid math skills, and the ability to make quick and accurate math calculations.
You should also have intermediate knowledge or background in accounting, strong critical-thinking skills, and proficiency in Microsoft Word, Excel, PowerPoint, and experience using Service Management software or ERP system.
Fluency in Spanish verbal and written is a plus, and you must possess an aptitude to learn new technologies.
", "Education/Experience": "A high school diploma or higher educational degree (Associates or BA/BS etc.) in Business or Accounting or related field is required.
A minimum of 5+ years of experience working in a service support environment, preferably in a customer service, billing, or accounting support role for a mid to large size company, is also required.
", "Certificates, Licenses, Registrations": "Billing or Accounting Certifications are a plus.
", "Schedule": "This is a full-time position, Monday through Friday, 8am - 5pm.
Saturday and Sundays are possible with advance notification, and you may participate in On-Call or After-Hours Support program.
", "Benefits": "SKIDATA offers a competitive salary and strong benefits package, including 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time, and paid company holidays.
", "Language": "English is the primary language required.
", "Work Location": "This is a hybrid remote position in San Pedro Garza García, N. L.
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