Customer Service Team Coordinator

hace 3 semanas


Metepec, México Citi A tiempo completo

The Customer Service Team Coordinator role at Citi involves providing clients with tailored solutions and support in collaboration with the Customer Service team. The primary objective of this position is to address external customer issues and deliver ongoing customer service support.

**Key Responsibilities:**

Support the Customer Service unit, comprising multiple teams performing related tasks (e.g., customer service, training, business planning, and analysis) to ensure service meets or exceeds client expectations
- Recommend new work procedures and contribute to the development of process enhancements, customer service techniques, models, and plans, as needed
- Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels
- Inform clients of ongoing market initiatives

**Required Qualifications:**

5-8 years of previous experience required
- In-depth disciplinary knowledge
- Consistently demonstrate clear and concise written and verbal communication
- Proven diplomatic and analytical skills

**Education and Certification:**

Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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