Customer Service Team Lead
hace 1 día
About the Role
The Customer Service Team Lead is an intermediate position responsible for overseeing the daily operations of a customer-facing team. This role involves delegating tasks, supervising team performance, and ensuring individual and group goals are met.
Key Responsibilities
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Customer Service Team Lead
hace 1 mes
Metepec, México Citi A tiempo completoThe Customer Service Team Lead is responsible for overseeing the daily workflow of a Customer Service team in coordination with the Customer Service function. The primary objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Key Responsibilities**:Allocate work for a small Customer Service...
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Customer Service Team Lead
hace 3 días
Metepec, México Citi A tiempo completoJob DescriptionThe Customer Service Team Lead is an intermediate position responsible for overseeing the daily workflow of a customer service team in coordination with the customer service function.**Responsibilities:**Lead and direct a small customer service team (typically up to 10) and serve as the team leader- Supervise and perform customer service...
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Customer Service Team Lead
hace 4 semanas
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for overseeing the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Key Responsibilities:**Allocate work for small...
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Service Team Lead
hace 4 semanas
Metepec, México Citi A tiempo completoThe Service Team Lead at Citi is responsible for overseeing the daily workflow of a Customer Service team. This role involves delegating tasks, performing routine activities, and resolving issues that may impact the organization.**Key Responsibilities:**• Allocate work for a small Customer Service team (typically up to 10) and serve as the team leader•...
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Customer Service Team Lead
hace 3 días
Metepec, México Citi A tiempo completoAt Citi, we are seeking an experienced Customer Service Team Lead to oversee the day-to-day operations of our call center. This is a full-time position that requires strong leadership and management skills, as well as excellent communication and analytical abilities.About the RoleThe successful candidate will be responsible for managing a team of customer...
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Customer Service Team Coordinator
hace 3 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator role at Citi involves providing clients with tailored solutions and support in collaboration with the Customer Service team. The primary objective of this position is to address external customer issues and deliver ongoing customer service support.**Key Responsibilities:**Support the Customer Service unit, comprising...
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Customer Service Team Coordinator
hace 5 meses
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...
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Customer Service Team Coordinator
hace 4 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Key Responsibilities:**- Support the Customer Service...
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Customer Service Team Coord
hace 5 meses
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...
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Customer Service Supervisor Nocturno
hace 3 semanas
Metepec, México Citi A tiempo completoThe Service Supervisor role at Citi is an intermediate position focused on supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The primary objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Key Responsibilities**:Allocate work for...
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Operations Support Team Lead
hace 4 semanas
Metepec, México Citi A tiempo completoThe Operations Support Team Lead is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services...
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Collections Team Lead
hace 3 semanas
Metepec, México Citi A tiempo completo**Job Summary**:Citi is seeking an experienced Collections Team Lead to join our team. The successful candidate will be responsible for assisting day-to-day operations, ensuring a smooth workflow, and meeting predetermined goals.Key Responsibilities:Assist the manager in coaching a team of representatives to provide high-quality customer care, focusing on...
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Service Supervisor
hace 6 meses
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...
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Customer Service Sr
hace 5 meses
Metepec, México Grupo HCM A tiempo completoIMPORTANTE EMPRESA AUTOMOTRIZ **Solicita Customer Service Sr.** Actividades: Administrar la demanda del cliente con el propósito de asegurar el cumplimiento al KPI entregas al 100% en tiempo y forma para los mismos. **Requisitos**: - Ing. Industrial, LAE o Afín, Lic. Relaciones Internacionales - 3 a 5 años de experiência en puesto similar. - ingles...
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Customer Service Representative
hace 3 semanas
Metepec, México Citi A tiempo completoThe Service Associate role at Citi involves providing exceptional customer service while ensuring adherence to company policies and guidelines. This entry-level position requires strong communication and problem-solving skills to resolve client inquiries and issues.**Key Responsibilities:**Conduct client verifications, account-related inquiries, and process...
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Supervisor Priority
hace 6 meses
Metepec, México Citi A tiempo completoThe Service Team Lead is an entry-level position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...
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Collections Team Lead
hace 5 meses
Metepec, México Citi A tiempo completo**Responsibilities**: - Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. - Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery...
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Customer Service en Sector Seguros Personales
hace 6 meses
Metepec, México Consultoria RHy+ A tiempo completoOficina de Seguros busca: **Customer Service / Auxiliar Administrativo** Actividades: - Contactar prospectos y clientes - Comunicación, eventos y todo lo relacionado a experiências para el cliente - Manejo de redes sociales **Requisitos**: - Carrera técnica Administrativa o Licenciatura Trunca, o recién egresados - Buena presentación - Atención al...
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Customer Service Team Supervisor
hace 3 semanas
Metepec, México Citi A tiempo completoLa posición de Supervisor de Servicio al Cliente es un papel intermedio responsable de supervisar el flujo diario de trabajo de un equipo de Servicio al Cliente en coordinación con la función de Servicio al Cliente.Responsabilidades:Asignar trabajo a un equipo de Servicio al Cliente y ventas (normalmente de hasta 10) y desempeñarse como líder del...
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Gerente Contac Center Inboudt
hace 6 meses
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...