Artist Support Specialist
hace 1 semana
About Us
Believe is a leading digital music company that empowers artists to succeed in the music industry. Our mission is to provide innovative solutions and exceptional service to our creator community.
Our Team
We are a dynamic and passionate team of professionals who are dedicated to helping artists achieve their goals. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values.
The Role
We are seeking an experienced Artist Support Specialist to join our team in the LATAM market. As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service.
Key Responsibilities
- Resolve issues and questions customers have about TuneCore products and services
- Work within TuneCore's administrative system to update and correct account issues; cancel account content as needed
- Product account management
- Provide reporting on customer and product issues
- Work with a team on special projects as needed
- Report technical and communication issues in order to better service TuneCore artists
Requirements
- Fluent in English and Spanish
- At least one year of experience working in an office and/or customer service
- Strong communications skills: written, verbal, and interpersonal
- Working knowledge of Mac and the Microsoft Office Suite
- Manage time effectively and prioritize workload
- Ability to work well independently, and as part of a team
- A basic understanding of the digital music industry is a plus
- Experience with Zendesk is a plus
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