Technical Support Specialist
hace 5 días
We are seeking a highly skilled Service Desk Agent to join our team at Tata Consultancy Services (TCS). As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues in a timely and effective manner.
- Provide expert advice and guidance on software and hardware-related issues.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain a thorough understanding of our products and services.
Requirements:
- Fluent English language skills (spoken and written).
- 2 years of experience in customer service or a related field.
- Reside in Guadalajara.
- High school diploma or equivalent.
- Technical expertise in office automation products, databases, and remote control.
- Ability to diagnose and resolve basic technical issues.
What We Offer:
- Competitive salary between $18,000 and $22,000 per month, based on experience.
- Benefits from day one, including food vouchers, private medical insurance, and more.
- Full law benefits.
- Fully paid training.
- 100% earning potential from the start.
- 30 days of Christmas bonus in December.
Language:
English (required), French (required).
Work Location:
In person.
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