Network Operations Center Analyst

hace 2 semanas

Ciudad de México, Ciudad de México Alcon A tiempo completo
About the Role

We are seeking a highly skilled Network Operations Center Analyst to join our IT Core Connectivity team at Alcon. As a key member of our team, you will be responsible for ensuring the alignment of infrastructure-related services with internal standards and guidelines.

Key Responsibilities
  • Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
  • Collaborate with various teams to maintain service quality, security, and compliance.
  • Participate in service reviews, continual improvement, and change management sessions.
  • Monitor, operate, troubleshoot, and maintain the data center, LAN, WAN, Voice & Video, and Public Cloud infrastructure, focusing on resiliency and security.
Day-to-Day Activities
  • Monitor network performance and security, identifying and resolving issues in a timely manner.
  • Monitor network performance to determine if adjustments are required.
  • Process ISP maintenance schedules and coordinate with ISP/Vendors for quick restoration of network.
  • Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks, and Data Center connectivity.
  • Work on Voice/Video issues.
  • Basic Knowledge of Cloud Infrastructure and its troubleshooting.
  • Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
  • Protecting data, software, and hardware by coordinating, planning, and implementing following the Alcon Security and compliance environment.
  • Conduct regular network audits to ensure compliance with security policies and regulations.
  • Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
  • Develop and maintain network documentation, including network diagrams, configurations, and procedures.
  • Provide technical support and troubleshooting assistance to end-users and other IT staff.
  • Troubleshooting, diagnosing, and resolving hardware, software, and other network issues.
  • Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
  • Designing, configuring, and testing networking hardware, and operating systems.
Requirements
  • Bachelor's degree in Computer Science, Telecommunications, or IT.
  • 1-2 years of experience of monitoring, and troubleshooting network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
  • Ability to work rotating shifts.
  • Ability to work at the Alcon Network Operations Center.
  • Service Now experience handling tickets.
  • Demonstrated experience working in ITIL environments.
  • Good understanding of network devices, routing protocols, LAN/WAN environments and transports, network hardware and distribution facilities.
  • Experience with monitor process ISP, maintenance tasks, and do basic troubleshooting network devices, including WLAN, LAN switching, Routers, SDWAN devices, Voice /Video, and Cloud Operation.
  • Advanced level of English.
About Alcon

Alcon is a global leader in eye care, driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed. Our team is recognized for their commitment and contributions, and we foster an inclusive culture that values diversity and talent.

We offer a range of benefits and compensation packages, including flexible hours and remote work possibilities. If you are a motivated and skilled professional looking to join a growing organization, we encourage you to submit your resume in English.

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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