Network Operations Center Engineer

hace 2 semanas


Ciudad de México, Ciudad de México Teva Pharmaceuticals A tiempo completo

About the Role

We are seeking a highly skilled Network Operations Center Engineer to join our team at Teva Pharmaceuticals. As a key member of our 24/7 operations team, you will be responsible for managing network operations, troubleshooting, and resolving complex issues to ensure maximum availability and resilience of network services.

Key Responsibilities

  • Manage the overall health and performance of the network infrastructure.
  • Investigate and resolve complex network issues.
  • Implement changes to the network infrastructure as per business requirements.
  • Monitor network health using various tools, software, and systems.
  • Collaborate with stakeholders to perform network-related tasks and upgrades.
  • Document network operations processes and procedures.
  • Participate in on-call rotations to ensure maximum availability of network services.
  • Act as the first point of contact for Major incident issues.
  • Troubleshoot reported relevant issues and escalate critical issues to higher tiers.
  • Record and track all support requests and resolutions in the ticketing system.
  • Maintain appropriate documentation, procedures, and operational methods.
  • Ensure timely communication of network status with clients and internal teams.

Requirements

  • Bachelor's degree in information technology, Computer Science, or related field.
  • Relevant Courses and Certifications (CCNA, MSCA, ITIL).
  • Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).
  • Experience with Network Monitoring tools and software.
  • 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience.
  • +5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent.
  • Strong Analytical and problem-solving skills.
  • Excellent communication skills, both verbal and written.


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