Network Operations Center Engineer
hace 2 semanas
We are seeking a highly skilled Network Operations Center Engineer to join our team at Teva Pharmaceuticals. As a key member of our 24/7 operations team, you will be responsible for managing network operations, troubleshooting, and resolving complex issues to ensure maximum availability and resilience of network services.
Key Responsibilities- Network Management: Manage the overall health and performance of the network infrastructure, including investigating and resolving complex network issues.
- Infrastructure Changes: Implement changes to the network infrastructure as per business requirements, ensuring minimal disruption to services.
- Monitoring and Reporting: Monitor network health using various tools, software, and systems, and provide timely communication of network status with clients and internal teams.
- Collaboration and Documentation: Collaborate with stakeholders to perform network-related tasks and upgrades, and document network operations processes and procedures.
- Incident Management: Act as the first point of contact for Major incident issues, troubleshoot reported relevant issues, and escalate critical issues to higher tiers.
- Support and Maintenance: Record and track all support requests and resolutions in the ticketing system, and maintain appropriate documentation, procedures, and operational methods.
- Education: Bachelor's degree in information technology, Computer Science, or related field.
- Experience: 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience, and +5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent.
- Skills: Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls), experience with Network Monitoring tools and software, and strong Analytical and problem-solving skills.
- Communication: Excellent communication skills, both verbal and written.
Teva Pharmaceuticals is a global leader in generic medicines and a proud producer of many of the products on the World Health Organization's Essential Medicines List. We are committed to equal opportunity in employment and strive to create a diverse and inclusive workplace for all.
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