Customer Success Director

hace 3 semanas


Ciudad de México, Ciudad de México OfferFit A tiempo completo
Job Overview

The Customer Success Director is a critical individual contributor role on our growing Customer Success team. This position ensures OfferFit customers achieve high success with the product, collaborating closely with internal and external teams to drive renewals, upsells, and expansions.

Key Responsibilities
  • Oversee the design and execution of OfferFit use cases, working closely with customers to identify future use cases.
  • Own executive-level relationships and contribute significantly to OfferFit's product development process, acting as the voice of our customers.
  • Conduct analysis of results and build compelling presentations to communicate customer insights, troubleshoot issues, and showcase OfferFit's value proposition.
Requirements
  • Prior Customer Success or Strategy Consulting experience is preferred.
  • Familiarity with data science or machine learning is a strong plus.
  • Entrepreneurial mindset with ability to take initiative, work around obstacles, and seek creative solutions.
  • Strong analytical skills with ability to draw insights from raw data and perform analysis helpful to customers.
  • Excellent communication and interpersonal skills with ability to express yourself clearly and persuasively.
What We Offer
  • Generous PTO (25 days per year) and Parental Leave policy (12 weeks paid).
  • 100% remote work environment with flexible hours.
  • Quarterly gatherings where we meet in person in a different city to work together, bond as a team, and celebrate progress.
  • Opportunity to learn and develop from an experienced leadership team focused on building a talented, diverse, and inclusive team.

This is a 20% travel role requiring frequent trips to major cities in North, Central & South America. The ideal candidate will be located in a major airport hub in LATAM (e.g., Mexico City or Panama City) and have easy access to major airports for travel. Estimated salary: $120,000 - $180,000 per year, depending on location and experience.



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