Customer Success Strategist
hace 3 días
About the Role: As a Digital Growth Manager, you will be responsible for driving customer success and growth at CleverTap. This involves providing complete support to customers on value realization, solution engineering, and product adoption.
Your Key Responsibilities:
- Develop and execute comprehensive growth strategies to help customers achieve their business outcomes and realize value from our platform.
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
- Liaise between your customers and all internal teams to ensure seamless communication and execution.
- Conduct regular executive business reviews to provide trusted guidance and expertise to our customers.
What We're Looking For:
- A degree in any stream (B.E / B.Tech / B.Sc).
- A minimum of 4-6 years of experience, with 2-3 years in a Customer Success or Account Management role, preferably in marketing, agency, or consulting.
- Strong technical aptitude and project management skills.
Good to Have:
- Experience in SaaS platforms.
- Post-Graduation in Marketing (MBA) or a Diploma course in Digital Marketing.
Measures of Success:
- NPS scores.
- Retention rates.
- Product adoption metrics.
Who You Will Report To: Director - Customer Success
About CleverTap:
CleverTap is a leading customer engagement platform that helps brands unlock limitless customer lifetime value. Our platform is trusted by over 2000 brands, including Domino's, Levi's, Jio, and many more.
We're backed by top-tier investors like Accel, Peak XV Partners, Tiger Global, and CDPQ. Our headquarters is in San Francisco, with offices across the globe.
The Ideal Candidate:
- A passionate advocate for technology and its impact on the high-growth mobile technology space.
- Able to innovate at scale, with a willingness to learn and grow.
Salary Range: $80,000 - $120,000 per annum, depending on location and experience.
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