Customer Service Specialist

hace 4 semanas


Tijuana, Baja California, México Kontak A tiempo completo
Job Summary

We seek a skilled Customer Support Contractor to join our team at Petvisor, providing exceptional customer service to our clients across North America.

This 100% remote contract position is based in Mexico and requires the candidate to possess strong technical expertise and problem-solving skills.



Key Responsibilities

- Ensure the highest levels of customer satisfaction

- Make system change requests, including guiding customers through phone reboots and factory resets

- Troubleshoot and resolve hardware issues, including enabling system integrations for customers

- Conduct remote diagnostics and troubleshooting

- Resolve or Escalate customer requests/issues promptly

- Review, Analyze, and Evaluate trends on common system issues and communicate these to the company



Requirements

- Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities

- Exceptional customer service skillset

- Strong ability to multitask, prioritize tasks, and effectively manage time

- Skill in handling incoming and outgoing support calls

- Proficient in conflict resolution, with the ability to sympathize and empathize with customers

- Technical expertise in network equipment, business phones, and basic software usage

- Outstanding capacity to navigate and resolve intricate issues

- Familiarity with Petvisor's products and services is a plus

- Ability to work independently in a remote setting

- Strong problem-solving and analytical skills

- Excellent communication and interpersonal skills

- Ability to maintain confidentiality and handle sensitive information

- Strong organizational and time management skills

- Ability to work in a fast-paced environment and adapt to changing priorities



What We Offer

- Competitive pay rate of $1,200 USD

- Opportunity to work with a leading pet technology company

- Remote work arrangement with flexibility to work from anywhere

- Collaborative and dynamic work environment

- Opportunities for professional growth and development

- Recognition and rewards for outstanding performance

- Access to cutting-edge technology and tools

- Flexible scheduling to accommodate different work styles

- Opportunities for advancement and career progression

- Comprehensive benefits package including health, dental, and vision insurance

- Paid time off and holidays

- 401(k) retirement plan with company match

- Employee assistance program

- Gym membership and wellness program

- On-site parking and public transportation reimbursement

- Access to employee discounts and perks

- Recognition and rewards for outstanding performance



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