Fraud Operations Analyst
hace 18 horas
The Fraud Operations Analyst plays a critical role in ensuring the effective implementation of fraud risk policies and controls to minimize the impact of fraud incidents and prevent losses. This position is responsible for assisting the Fraud Operations team in managing fraud losses by making informed decisions using a risk/reward balance methodology.
Key Responsibilities:
- Perform short and long-term forecasting analysis and standardized fraud analysis to identify potential risks and trends.
- Make judgments based on established practices and guidelines, working under general supervision.
- Develop and maintain a working knowledge of business and industry standards and practices.
- Collaborate with the team to identify inconsistencies in data or results and communicate findings in a concise and logical manner.
- Contribute to the business by providing high-quality tasks and services.
Requirements:
- Relevant experience in a related role, preferably in investigation and fraud claims.
- Knowledge and experience in trend analysis and alerts in early fraud detection.
- Extensive knowledge of Citi's Transactional Processing platforms.
- Proficiency in Microsoft Office and Access.
- Excellent written and verbal communication skills.
- Ability to remain unbiased in a diverse working environment.
Education:
- Bachelor's degree or equivalent experience.
- Good spelling and grammar skills.
- Teamwork and collaboration skills.
- English language proficiency.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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