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GoodLeap is a leading technology company specializing in delivering innovative financing and software solutions for sustainable products, including solar panels, energy-efficient HVAC systems, and more. Our platform has facilitated over $27 billion in financing for sustainable solutions since 2018.
We are proud to support our award-winning nonprofit, GivePower, which is dedicated to building and deploying life-saving water and clean electricity systems, positively impacting the lives of over 1.6 million people across Africa, Asia, and South America.
Job SummaryThe Bilingual Customer Service Specialist will be responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing suitable payment solutions to resolve borrower delinquency. This role will also involve maintaining records of contacts and attempted contacts with delinquent account customers, as well as records of any payments collected from the customer.
Key Responsibilities- Initiate and manage outbound/inbound calls with delinquent borrowers to resolve account discrepancies and facilitate payment arrangements.
- Identify and implement effective solutions to bring borrower loans to a current status.
- Process payments for borrowers with past due payments and maintain accurate records.
- Meet daily, weekly, and monthly collection and metric goals while adhering to GoodLeap's collections policies and procedures.
- 1-2 years of direct experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion techniques.
- Excellent verbal and written communication skills, with the ability to effectively interact with borrowers and internal stakeholders.
- Prior call center experience with financial products is preferred.
- Proficiency in Microsoft Office applications.
- Self-motivated and goal-oriented, with a strong ability to work independently and as part of a team.
- Professional demeanor and strong interpersonal skills.
- Bilingual Spanish/English is required.
MXN $89.33/hour + bonus
