Music Industry Support Professional

hace 7 días


Xico, México Believe A tiempo completo

About Us

Believe, a leading digital music company, is revolutionizing the industry by empowering artists to sell their music worldwide while retaining ownership.

We are committed to serving artists and labels at every stage of their development, advocating for diversity, equity, and inclusion across our platforms and business.

Join us as we innovate and drive growth in the music industry.

About the Role

We are seeking an Artist Support Specialist to work directly with TuneCore artists, assisting them with distributing their music online, resolving issues, and answering questions.

This role will focus on supporting our growing LATAM market:

  • Resolve customer inquiries and issues related to TuneCore products and services
  • Update and correct account issues within TuneCore's administrative system
  • Manage product accounts
  • Provide reporting on customer and product issues
  • Collaborate with the team on special projects
  • Report technical and communication issues to improve service delivery

Requirements

To succeed in this role, you should have:

  • Fluent English and Spanish language skills
  • At least one year of experience in an office or customer service setting
  • Strong written, verbal, and interpersonal communication skills
  • Working knowledge of Mac and Microsoft Office Suite
  • Effective time management and prioritization skills
  • Able to work independently and collaboratively as part of a team
  • Bonus points for experience with Zendesk and a basic understanding of the digital music industry

Compensation

The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience. This figure takes into account the company's expectations and industry standards for similar roles.



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