Cloud Service Operations Manager

hace 4 semanas


Xico, México Infor A tiempo completo

Job Summary

As a Service Operations Manager at Infor, you will be responsible for managing Infor Managed Services (IMS) agreements, ensuring seamless service delivery to our customers. This role requires strong project management skills, excellent communication, and a customer-centric approach.

Key Responsibilities

  • Manage IMS agreements, ensuring compliance with company policies and procedures.
  • Coordinate operational activities, monitor project implementation, and provide comprehensive updates on support and implementation progress.
  • Escalate critical issues to prevent service degradation and ensure a smooth transition from implementation to go-live.
  • Collaborate with Infor consulting teams, partners, and cloud operations to ensure continuous improvement.

Requirements

  • ERP experience with SaaS/Cloud solutions.
  • Prior customer management skills.
  • Excellent written and verbal communication skills.
  • ITIL Certification.

About Infor

Infor is a global leader in business cloud software products, helping companies in industry-specific markets achieve digital transformation.



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