HR Operations Specialist

hace 1 mes

Xico, México Light & Wonder A tiempo completo
Job Summary

Light & Wonder is seeking a highly skilled and customer-focused HR Operations Associate to join our People Solution Center team. As the first point of contact for HR support, you will be responsible for providing exceptional customer service to employees, managers, and third parties.

Key Responsibilities
  • Research and resolve internal customer issues, ensuring excellent customer service.
  • Provide escalation support for complex issues and follow up as necessary.
  • Maintain accurate employee records in the HR database.
  • Offer input on process improvements and supporting technologies.
  • Meet service delivery standards by completing tasks within predetermined service levels.
  • Work under regular oversight, following established workflows and procedures.
  • Assist with departmental initiatives and projects as assigned.
  • Stay informed about company policies to guide employees and managers, ensuring compliance and consistency.
  • Follow up on incomplete processes and resolve HR and benefit issues, including timesheet discrepancies.
  • Contribute to special projects, ensuring timely completion of assigned tasks.
  • Oversee recruitment and onboarding processes post-offer, including background checks, contract preparation, and coordination with internal stakeholders.
Requirements
  • Entry-level position; no prior HR experience required.
  • Demonstrated proficiency in handling customer service or support issues.
  • Experience responding to basic customer queries in line with policies and protocols.
  • Fluency in both Spanish and English language (spoken and written)
Competencies
  • Communicator: Ability to influence and persuade with diplomacy and tact.
  • Collaboration & Influence: Proactive cross-functional partnerships across the organization.
  • Cultural Competency: Commitment to diversity, fostering inclusion, and individual development.
  • Results Orientation: Focus on improving team metrics with a positive, proactive approach.
  • Attitude: Team player with a positive attitude.
  • Multi-Tasking: Ability to prioritize and multitask in a fast-paced environment.
  • Flexibility: Willingness to learn and adapt to new processes and priorities.
  • Problem-Solving & Initiative: Strong problem-solving skills with critical and creative thinking.
  • Discretion: Maintain confidentiality and ethical handling of sensitive HR information.
What We Offer

At Light & Wonder, we are committed to creating a diverse and inclusive work environment. If you are invited to an interview, please let us know if there are any reasonable adjustments we can make to the recruitment process to enable you to perform to the best of your ability.

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