Cloud Services Manager

hace 2 semanas


Ciudad de México, Ciudad de México Nasdaq, Inc. A tiempo completo
{"h3": "Senior Analyst - Cloud Managed Services, FinTech

","p": "At Nasdaq, Inc., we are seeking a skilled Senior Analyst to join our Cloud Managed Services team. As a key member of our team, you will be responsible for managing the delivery of contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. You will maintain tight control over project delivery, risks, scope of work, and budget, and ensure that operational teams and subcontractors have a clear understanding of client requirements.

","ol": [{"li": "Supports the design, development, testing, deployment, and transition into operation for less complicated functionality when required."}, {"li": "Maintains strong client relationships and provides day-to-day client advice."}, {"li": "Assists with designing solutions for clients, ensuring that SLAs and KPIs are met."}, {"li": "Provides user training on system/new functionality and responds to user queries."}, {"li": "Assists with the identification of business and system requirements and functional specifications for business owners and stakeholders."}, {"li": "Assists with the production of operational and user documentation, including release notes."}, {"li": "Responds to unresolved production support issues and participates in analysis and resolution on behalf of the business."}, {"li": "Administers project schedules and scopes of work."}, {"li": "Communicates client requirements to operational teams and subcontractors."}, {"li": "Promotes the organization\u2019s capabilities to clients, where possible, identifying sales opportunities."}],"h3": "Minimum Requirements

","ul": [{"li": "Education Required: MBA, MSc or related discipline, or equivalent work experience"}, {"li": "Experience Required: At least 3 years"}],"p": "At Nasdaq, Inc., we are committed to creating an inclusive and diverse work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results."}

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