Dispute Resolution Specialist

hace 1 mes


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

As a Dispute Resolution Specialist for Hewlett Packard, you will work closely with stakeholders to investigate and resolve customer disputes. Your responsibilities will include ensuring team workload distribution, representing the team and organization in multiple projects, and being accountable for team goals and execution.

**Key Responsibilities:**

  • Manage a range of supply chain processes, including inventory analysis and planning, demand management, logistics management, and import/export operations.
  • Resolve complex operational issues that may arise from the end-to-end sales process.
  • Identify opportunities for process improvement and develop recommendations.
  • Drive open dispute backlog management.
  • Coordinate or lead regional and global business unit planning teams to maintain and enhance current business processes.
  • Review performance metrics on a regular basis and provide narrative and inputs as requested.
  • Contribute to priority projects with complex analyses and assist in developing recommendations.
  • Communicate requirements and guidelines to regional and global business unit planning teams.
  • Mentor junior-level staff.
  • Coordinate, develop, and manage a Regulatory Trade Compliance program.

**Education and Experience Required:**

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of experience in a supply chain function.
  • Broker's license and/or 4-6 years of experience in a customs/global trade function.

**Knowledge and Skills:**

  • Strong understanding of supply chain processes (plan, source, make deliver).
  • Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes, is preferred.
  • Experience in Accounts Payable or Collections is a plus.
  • Knowledge of vendor portals is a plus (Ariba, Coupa, etc).
  • Knowledge of financials tied to supply chain operations (invoices, credits, returns).
  • Very strong analytical and data modeling skills.
  • Very Strong communication and influencing skills; mastery in English and local language.
  • Proven relationship management skills.
  • Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
  • Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.
  • Strong business acumen and technical knowledge within area of responsibility.
  • Strong Understanding of HP's overall supply chain strategy.
  • Extensive understanding of Material Requirements Planning (MRP), Available to Promise (ATP) and master scheduling.
  • Good understanding of national and international trade requirements to align customs/trade function with business objectives.

Developed leadership skills including team-building and conflict resolution and management.



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