Technical Presales Director

hace 1 día


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
About the Role

As a key member of the HP Commercial portfolio team, you will lead and guide a team of Inside Presales Technical Consultants in providing technical support for Personal Systems/Print products and solutions. Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

Key Responsibilities:

  • Manage and mentor a team of Inside Presales TCs to ensure an appropriate level of technical and professional competence.
  • Guide the team in providing technical recommendations, direction, and guidance on Print offerings.
  • Practice Lead on Print solutions for the WW Inside Presales organization across teams.
  • Assist in the recruiting, training, and development of team members.
  • Ensure the delivery of team services in accordance with the SLA.
  • Manage technical escalations and provide proactive updates to stakeholders.
  • Assess and manage team member performance to ensure individual and group excellence.

Requirements:

  • Deep experience with current knowledge of printing technologies, printing solutions, hardware, operating systems, software, and networking technologies.
  • Inter-personal skills with an interest in people development and coaching.
  • Advanced proficiency in spoken and written languages relevant to the team and English.
  • Bachelor's degree or equivalent experience, preferably in a technical/engineering field.
  • Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.

Career Path:

The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market, or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.



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