Bilingual Property Management Associate

hace 19 horas


San Miguel de Allende, Guanajuato, México Catena A tiempo completo

About Catena

About the Role

Job Summary

We are seeking a highly skilled and experienced Executive Assistant - Property Management Associate to join our team at Catena. As a key member of our property management team, you will play a vital role in maintaining high customer satisfaction, resolving disputes efficiently, ensuring property cleanliness and maintenance, and keeping accurate records for reporting.

Key Responsibilities

As an Executive Assistant - Property Management Associate, your daily tasks will encompass a diverse range of responsibilities, including:

Guest Communications

• Managing guest interactions, responding to inquiries, addressing concerns, and maintaining a high level of hospitality.

Scheduling Cleanings and Repairs

• Coordinating cleaning and maintenance schedules, ensuring property cleanliness, and organizing repair tasks.

Dispute Resolution

• Acting as a mediator in guest disputes, handling cases professionally, and documenting resolutions.

Reporting

• Providing regular updates on booking statuses, generating monthly property reports, and maintaining expense records.

Miscellaneous

• Staying informed about local attractions, ensuring regulatory compliance, and maintaining a professional demeanor in all interactions.

Requirements

We are looking for a candidate with a minimum of 2 years of experience in a role similar to an Executive Assistant, with previous experience in property management. The ideal candidate will have a strong customer service orientation, be tech-savvy and quick to learn new tools, and be proactive, organized, and capable of working independently.

Benefits

We offer a permanent work-from-home role, long-term opportunities for growth, and paid time off.



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