Bilingual Property Management Associate
hace 19 horas
About Catena
About the Role
Job Summary
We are seeking a highly skilled and experienced Executive Assistant - Property Management Associate to join our team at Catena. As a key member of our property management team, you will play a vital role in maintaining high customer satisfaction, resolving disputes efficiently, ensuring property cleanliness and maintenance, and keeping accurate records for reporting.
Key Responsibilities
As an Executive Assistant - Property Management Associate, your daily tasks will encompass a diverse range of responsibilities, including:
Guest Communications
• Managing guest interactions, responding to inquiries, addressing concerns, and maintaining a high level of hospitality.
Scheduling Cleanings and Repairs
• Coordinating cleaning and maintenance schedules, ensuring property cleanliness, and organizing repair tasks.
Dispute Resolution
• Acting as a mediator in guest disputes, handling cases professionally, and documenting resolutions.
Reporting
• Providing regular updates on booking statuses, generating monthly property reports, and maintaining expense records.
Miscellaneous
• Staying informed about local attractions, ensuring regulatory compliance, and maintaining a professional demeanor in all interactions.
Requirements
We are looking for a candidate with a minimum of 2 years of experience in a role similar to an Executive Assistant, with previous experience in property management. The ideal candidate will have a strong customer service orientation, be tech-savvy and quick to learn new tools, and be proactive, organized, and capable of working independently.
Benefits
We offer a permanent work-from-home role, long-term opportunities for growth, and paid time off.
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