Ec Order Management Specialist

hace 1 día


Guadalajara, Jalisco, México Cognex Corporation A tiempo completo
Job Description

Lugar de trabajo: Condominio Industrial Santa Cruz, Santa Cruz de las Flores, Tlajomulco de Zñiga, Jalisco

About Cognex Corporation

Cognex is a global leader in the machine vision industry, revolutionizing how companies bring their products to market. With a strong financial foundation and a fast-paced, creative culture, we empower our employees to innovate and push boundaries.

Job Summary

We are seeking a highly motivated Order Management Specialist to join our team. As a key member of our order management team, you will be responsible for retrieving orders from partner portals, processing them into SAP, and ensuring timely delivery to our customers.

Key Responsibilities
  • Retrieve orders from partner portals and process them into SAP
  • Verify pricing against customer contracts or approved discount matrices
  • Verify product availability and coordinate with purchasing to determine lead times
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with customer master data, credit, purchasing, logistics, and sales
  • Answer customer inquiries regarding order status, product availability, pricing, and lead times
  • Troubleshoot customer issues and respond in a timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in Reliance (quality system) as needed
  • Log customer complaints (CCARs) in Reliance
  • Create Zendesk tickets to request additional addresses or contacts be added to SAP
Requirements
  • High-energy individual with ability to work under pressure in a fast-paced, changing environment
  • Customer-first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
Education and Experience

BS/BA degree in business and 2+ years of experience with account management and customer service in a high-tech environment.



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