Customer Service Representative II Position

hace 4 días


Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (Meau) A tiempo completo

At Mitsubishi Electric Automation, Inc. (Meau), we are seeking a skilled Customer Service Representative II to join our team.

About the Job

The Customer Service Representative II will be responsible for order fulfillment from entry to billing, supporting customers, sales and field service technicians. This role requires delivering excellent customer service through fast, accurate order processing and timely communication.

Key Responsibilities:
  • Handle customer calls and respond to shipping status inquiries in a professional manner.
  • Create and process customer returns efficiently, ensuring a smooth experience for all parties involved.
  • Process daily customer orders accurately and on time, maintaining a high level of quality control.
  • Maintain organized customer sales order files, ensuring easy access to critical information.
  • Assist special projects as needed, demonstrating flexibility and a willingness to learn.
Requirements:

To be successful in this role, you will need:

  • A Business Administration degree or equivalent work experience.
  • 2-5 years' experience in customer service and sales, with a strong understanding of business principles.
  • Excellent communication and data-entry skills, with attention to detail and accuracy.
  • Proficiency in office equipment, stress management, and discretion to maintain confidentiality.
  • Proficiency in database and order entry systems, with a focus on efficiency and productivity.
  • Excellent organization and time management skills, with the ability to prioritize tasks effectively.
  • Computer proficiency in MS Office, with a strong understanding of its applications.
Salary Information:

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience and qualifications.

Benefits:

In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

What We Offer:

Mitsubishi Electric Automation, Inc. (Meau) is a dynamic company that values innovation, teamwork, and customer satisfaction. As a Customer Service Representative II, you will have the opportunity to work with a talented team, develop your skills, and grow your career in a supportive environment.



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