Customer Service and Distribution Coordinator

hace 1 semana


San Luis Río Colorado, Sonora, México Gowanco A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Customer Service and Distribution Specialist to join our team at Gowanco. This is a critical role that requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Manage all phases of order processing, including entering and receiving orders, printing bills of lading and invoices.
  • Utilize Gowanco's Enterprise One ERP system for all company transactions.
  • Ensure compliance with US regulations by maintaining accurate documentation and recordkeeping.
  • Communicate effectively with sales representatives, customers, and internal teams to resolve issues and provide support.
  • Select suitable transportation carriers and work with 3rd party logistics providers to ensure timely and efficient delivery of goods.
  • Collaborate with Production Planners and Demand Manager to make informed decisions and optimize inventory management.
  • Organize stock transfers and manage inventory levels to ensure proper staging at distribution centers.
  • Perform monthly inventory reconciliation and manage damages and aging inventory for responsible warehouses.
  • Work with the development team to resolve product complaints and replacements.
  • Track Product Managers' special programs, including allocations.
  • Prepare reports, such as sales and forecast reports, as requested.
  • Assist the manager in maintaining mailing lists and provide support to other departmental needs.
Requirements
  • Strong computer skills, including Microsoft Office and ERP systems.
  • Excellent oral and written communication skills.
  • Ability to manage multiple urgent tasks and prioritize effectively.
  • Strong organizational and self-directed skills, with a positive attitude towards learning and improving processes.
  • Ability to perform analytical logistics duties.
  • Bachelor's degree in Business Administration, Supply Chain Management, Applied Business Economics, or Operations Management preferred.
  • Experience working with freight forwarders and transportation providers.
  • Second language a plus.
Working Conditions

The ideal candidate will be able to work regular office hours, 8am to 5pm or 6am to 3pm, depending on daylight saving time. Occasional travel may be required for regional meetings and warehouse audits.



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