Global Customer Service Representative

hace 4 días


Ciudad Apodaca, Nuevo León, México Whirlpool Corporation A tiempo completo

Overview

Whirlpool Corporation, a leading global kitchen and laundry company, is seeking a skilled Global Customer Service Representative to join our Trade Relations team. As a key member of our customer contact center, you will play a critical role in ensuring smooth and effective delivery of services.

About the Role

This senior representative position requires strong analytical skills, attention to detail, and excellent communication abilities. Your responsibilities will include:

  • Analyzing open services to identify areas for improvement
  • FOLLOWING UP WITH CLIENTS THROUGH TELEPHONE CALLS AND CORRESPONDENCE
  • Negotiating with internal teams to resolve issues
  • NEGOTIATING AGREEMENTS WITH CLIENTS BASED ON INTERNAL POLICY
  • PROVIDING SUPPORT TO OPERATIONS
  • ANALYZING DATA TO INFORM DECISIONS

Requirements

To be successful in this role, you will need:

  • Call Center experience
  • Telemarketing skills
  • Administrative expertise
  • Data analysis and reporting capabilities

PREFERRED SKILLS AND EXPERIENCE

We are looking for candidates with:

  • Strong analytical skills
  • Excellent customer service abilities
  • Conflict resolution skills
  • 1-3 years of experience in a similar role

Additional Information

Our ideal candidate will possess:

  • Process-oriented thinking
  • Effective communication skills
  • A results-driven approach
  • The ability to work under pressure
  • A team-focused mindset

Salary Information

The estimated annual salary for this role is approximately $65,000, based on industry standards and location.



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