Technical Support Specialist
hace 3 semanas
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Ericsson. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our customers.
About the Role:
In this role, you will lead investigations and drive the resolution of customer issues throughout our CS portfolio. You will actively participate in on-site activities, particularly when remote access is insufficient. You will also contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
Your Key Responsibilities:
- Lead investigations and drive the resolution of customer issues
- Participate in on-site activities as needed
- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions
- Support problem management in identifying and categorizing significant operational or business impacting problems
- Handle administrative, operational, and technical issues relating to the customer's contracts and installed base
- Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters
What We Offer:
We offer a competitive salary of $82,000 per year, based on industry standards and location. Our comprehensive benefits package includes health insurance, retirement plan, and paid time off. We also provide opportunities for career growth and professional development.
Requirements:
To be successful in this role, you will need:
- Fluent technical English skills
- Strong knowledge in Linux - red hat
- Strong knowledge in networking
- Hands-on experience with virtualization, containers, Cloud and Kubernetes
- Solid background programming with Ansible, Phyton and Java
- Customer Problem Management
- Negotiation
- Knowledge Transfer and Reuse
- Knowledge Sharing and Collaboration Skills
- Coaching and Mentoring
- Preemptive support competence
- Data Analysis
- CUSTOMER RELATIONSHIP BUILDING
Preferred Qualifications:
Holders of degree in Information Technology, Computer Science, or related field would have an added advantage.
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Recooty A tiempo completoRole OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completoTemenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoAbout the Role:At Datadog, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels.Key Responsibilities:Engage with customers via ticketing systems, live chat, phone, and screensharing tools to identify and resolve...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Emplifi A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our Global Support team at Emplifi. As a key member of our team, you will play a critical role in delivering exceptional technical support and guidance to our customers.What You'll Do HereProvide technical support and resolve customer requests via email and other communication...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Hewlett Packard A tiempo completoWe are seeking a Technical Support Specialist to join our team at Hewlett Packard. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Job Summary:**We are looking for a highly motivated and organized individual who is passionate about technology and has excellent...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México WTW A tiempo completoThis role is ideal for a highly skilled and customer-focused professional with a passion for delivering exceptional service to clients. The Technical Support Specialist will be responsible for providing technical and general application function/feature support to internal and external clients, managing and resolving multiple incoming transactions, and...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Ecolab A tiempo completo**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. This individual will provide technical support to our customers, troubleshoot and resolve basic service support challenges, and demonstrate a commitment to working in a safety-focused environment.**Key Responsibilities:**Provide technical support to...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoAbout the RoleA key member of our team at Cisco, the Technical Support Specialist will provide exceptional customer service and technical expertise to our clients. This individual will be responsible for resolving technical issues, providing product information, and escalating complex problems to internal teams.Key ResponsibilitiesProvide timely and...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Ericsson A tiempo completoAbout this role:We are seeking a skilled Technical Support Specialist to join our team at Ericsson. As a key member of our support team, you will be responsible for providing technical assistance to customers, identifying and resolving issues, and ensuring seamless network operations.Key responsibilities:Lead investigations and drive the resolution of...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoDescription:Job Title: Managed Service Desk EngineerCompany: LenovoAbout the Role:This role is a technical position within Lenovo's Managed Service Desk team that supports Latin America countries. As a Technical Support Specialist, you will deliver best-in-class support to Lenovo's customers. Your responsibilities include:Providing technical support to...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México WTW A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated individual to fill the position of Technical Support Specialist at WTW. As a key member of our team, you will be responsible for providing technical support to internal and external clients, resolving reported incidents, and escalating complex issues to higher tiers.Key ResponsibilitiesProvide...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoCompany OverviewSyncreon Consulting is a trusted business partner, committed to delivering exceptional value and return on investment for our clients. We possess strong understanding of client needs, and work closely with leading staffing trade associations, training, and research organizations to ensure knowledge of the latest industry trends and...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Snaphunt A tiempo completoThe OpportunityWe are seeking a skilled Technical Support Specialist to join our IT team. In this role, you will provide top-notch technical support to colleagues, diagnose and troubleshoot complex technical issues, and maintain the integrity of our systems and infrastructure.Key ResponsibilitiesProvide technical support to colleagues on-site and remotely,...
-
Senior Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoWe are Datadog, a company that values technical expertise and innovative problem-solving. As a Senior Technical Support Specialist, you will play a key role in helping our customers succeed with our product.At Datadog, we strive to deliver exceptional support experiences through multi-channel engagement, demos, and presentations. Our team of experts works...
-
Technical Support Specialist Engineer
hace 4 semanas
Ciudad de México, Ciudad de México FIS A tiempo completoJob SummaryFIS seeks an experienced Technical Support Specialist Engineer to provide high-level technical support to customers. The ideal candidate will have a strong background in troubleshooting complex technical issues and providing expert-level support and guidance.Main ResponsibilitiesRespond to technical support requests from customers and resolve...
-
Audible Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible is seeking a highly skilled and motivated Technical Support Specialist to join our growing team. As a key member of our technical support group, you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique culture.Key Responsibilities:Become an expert in one or more services and...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Ecolab A tiempo completoAbout EcolabWe are a global leader in water, hygiene and energy technologies and services that protect people and the environment.Job SummaryThe estimated annual salary for this role is $60,000 - $80,000 based on national averages and industry standards.Job DescriptionThis Technical Support Specialist position is responsible for providing technical...
-
Wipro Limited: Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Wipro Limited A tiempo completo**Wipro Limited: Technical Support Specialist Role**We seek a skilled Enterprise IT Support Professional at Wipro Limited to join our team. As a Technical Support Specialist, you will perform a variety of duties to ensure the smooth operation of our IT systems.Provide technical support for Windows-based systems, including troubleshooting and resolving...