Conflict Resolution Specialist

hace 1 semana


Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

We are seeking a highly skilled Conflict Resolution Specialist to join our team at Acuity Brands.

About the Role

This is a full-time position that requires a strong understanding of conflict resolution and associate relations. The successful candidate will have a minimum of 2 years of experience in similar positions and will be able to demonstrate knowledge of local legislation, assertiveness in conflict management, and experience with unionized employees.

The ideal candidate will have a high level of concentration and attention to detail, as well as advanced use of Microsoft Office, particularly Excel. Excellent communication and complaint handling skills are essential for this role.

Key Responsibilities
  • Conduct fair and thorough investigations from intake through resolution, adhering to all defined processes, including case management documentation and corrective action coaching.
  • Manage complex global associate relations issues and connect with HR Managers and People Managers for complex issues and disciplinary actions.
  • Partner with HR Manager to develop and implement global associate relations best practices and programs.
  • Resolve and document grievances and resolutions in a timely fashion, individually or with senior management assistance.
  • Provide People Managers with information on policies and procedures, the appeal process, and the corrective action process.
  • Perform associate file duties as necessary, which include coordinating provision of subpoenaed records and responses to unemployment claims; obtaining files or particular file contents as requested by other Human Resources personnel, assisting with regulatory audits and surveys.
  • Maintain collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
  • Analyze associate feedback across all levels on a regular basis and revise programs and policies to generate more positive outcomes.
Requirements
  • A minimum of 2 years of experience in similar positions.
  • Knowledge of local legislation.
  • Assertive person in conflict management.
  • Experience with unionized employees.
  • High level of concentration and attention to detail.
  • Advanced use of Ms Office (Excel intermediate - graphs and pivot tables).
  • Excellent communication and complaint handling skills.
  • Availability to move and rotate on different plants.
  • Experience in organizations with plants with between 800 - 1000 employees.
  • Intermediate English (oral and written level).
Salary and Benefits

The estimated salary for this position is $80,000 per year, based on industry standards and location. Acuity Brands offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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