IT Support Specialist
hace 2 días
Stori Card - Mx is a leading financial technology company dedicated to democratizing credit access for underbanked consumers in Latin America. With a strong presence in Mexico and a global team, we strive to provide innovative financial solutions that empower individuals and communities.
About the RoleThe IT Support Specialist will play a critical role in providing technical assistance to our team members, ensuring seamless operations and resolving technical issues efficiently. This position requires excellent problem-solving skills, strong communication, and a customer-centric approach.
Responsibilities- Provide technical support to team members via remote and on-site assistance
- Manage Linux servers, VPN, and OS cloning
- Utilize ticketing tools to track and resolve issues
- Develop strong relationships with team members to ensure effective communication and collaboration
- Stay up-to-date with industry trends and best practices to enhance technical expertise
- 1 year of experience in technical support, preferably in a large company
- Excellent technical skills in Linux, Mac, and Windows
- Strong problem-solving and communication skills
- Ability to work in a fast-paced environment with multiple priorities
- Competitive salary and benefits package
- Opportunities for professional growth and development
- International exposure and work experience
- Flexible schedule with remote work options
- Generous vacation time and mental health support
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