Bilingual Customer Service Representative

hace 2 días


Ciudad de México, Ciudad de México Cscgeneration A tiempo completo
{"h1": "Customer Service Representative", "p": "At Cscgeneration, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving issues in a timely and professional manner.

Responsibilities:

* Handle inbound customer calls, providing assistance and information in a professional and courteous manner.
* Respond to inquiries about products, services, billing, and account issues.
* Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information.
* Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary.
* Maintain and update customer records in the system after each interaction.
* Follow up with customers to provide status updates and confirm issue resolution.
* Adhere to company policies, procedures, and quality standards for call handling and ticket creation.
* Meet performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction.

Requirements:

* High school diploma or equivalent required.
* Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages.
* Strong computer skills, with the ability to navigate multiple systems and databases.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience.

What We Offer:

* Seasonal agreement for peak season.
* Full-time $14,000 MXN pesos gross, monthly
* $2,000 MXN AHT Bonus Per month
* $4,000 MXN Seasonal Bonus Per Month
* Law benefits since day one
* Home office
* Full equipment provided
* Possible Full-time contract
* 100% paid training.
* Schedule window (8 am - 8 pm).
* 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).
* 1 hour Lunch - 2 breaks of 15 minutes each.
* Two days off (Fri-Sat / Sat-Sun/ Sun-Mon).
* Total Pass.
* Only for CDMX and Edo. de Mex.

Cscgeneration is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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