ServiceNow Implementation Specialist

hace 4 días


Xico, México Sequoia Connect A tiempo completo
Job Title: ServiceNow Implementation Specialist

About the Role:
We are seeking a skilled ServiceNow Implementation Specialist to join our team at Sequoia Connect. As a ServiceNow Implementation Specialist, you will be responsible for implementing and configuring the ServiceNow platform to meet the business needs of our clients. This will involve working closely with stakeholders to understand their requirements and designing and implementing solutions that meet their needs.

Key Responsibilities:
• Capture business and user requirements as stories and work with platform administrators to ensure delivery meets specifications.
• Lead business process definition, re-engineering, improvement, and gap analysis for current and future states during workshops with stakeholders.
• Identify process improvement opportunities, analyze options, and recommend solutions with detailed pros, cons, and risks.
• Drive continuous process improvement through metrics, KPIs, dashboards, and role accountabilities.

Requirements:
• 5 to 8 years of experience as a business analyst with expertise in the ServiceNow platform and product suites.
• Experience in agile business analysis methodologies such as Scrum and Kanban.
• Strong skills in requirements gathering, gap analysis, and defining themes, epics, and stories.
• Excellent communication skills with the ability to abstract information for various stakeholders, including customers, design partners, and core team members.
• Proficient understanding of ITIL concepts and processes.
• Strong documentation skills and expertise in BA techniques such as wireframing, prototyping, and storyboarding.
• In-depth knowledge of ITSM and CMDB domains; fair understanding of ITOM is a plus.
• Languages: Advanced Oral English.
• Native Spanish.

What We Offer:
• Fully remote work environment.
• Opportunity to work with a leading company in the IT service management industry.
• Collaborative and dynamic work environment.
• Competitive salary and benefits package.

How to Apply:
If you are a motivated and experienced ServiceNow Implementation Specialist looking for a new challenge, please submit your application to join our team at Sequoia Connect.

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