Customer Trust and Security Expert

hace 1 mes


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

In this key position as a CUSTOMER TRUST AND SECURITY EXPERT, you will be responsible for ensuring customer inquiries are addressed in a timely and accurate manner.

  • Coordinate with internal teams to respond to customer queries related to Thomson Reuters' security posture.
  • Develop and maintain in-depth knowledge of our security programs and practices to effectively address customer concerns.
  • Contribute to the development of standardized responses and security collateral to enhance customer experience.
  • Collaborate with stakeholders to meet customer expectations and provide comprehensive information.
  • Support the optimization of automation tools to improve research efficiency and accuracy.
  • Prioritize and manage multiple customer audits and requests, providing expert guidance and support.

About You

To excel in this role, you will possess:

  • A strong educational background, preferably with a bachelor's degree.
  • Fluent English language skills, both written and verbal.
  • A proven track record in customer-facing roles, particularly in security or risk management.
  • Excellent communication and problem-solving skills, with the ability to articulate complex security concepts to customers.
  • Familiarity with cybersecurity principles and practices, with the ability to analyze and resolve customer inquiries.
  • Experience working with technology and security stakeholders to deliver results-driven solutions.
  • The ability to collaborate effectively with cross-functional teams to drive business objectives.

What We Offer

You will join our dynamic team at Thomson Reuters, where you will have access to:

  • A competitive salary: $120,000 - $180,000 per year, depending on your location and experience.
  • An inclusive work environment that values diversity, equality, and inclusion.
  • Comprehensive benefits packages, including flexible work arrangements, mental health support, and professional development opportunities.
  • A chance to contribute to our mission of helping professionals achieve their goals and advancing transparency, justice, and inclusivity.
  • The opportunity to work with world-class talent and make a meaningful impact in the industry.

Your Next Steps

If you are a skilled and motivated individual with a passion for customer satisfaction and security excellence, we invite you to apply for this exciting opportunity. Please submit your updated resume in English to take the first step towards joining our talented team.



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