Global Customer Protection Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Revolut A tiempo completo
Job Description

We are seeking a highly skilled and dedicated Global Customer Protection Specialist to join our team. This role is responsible for providing exceptional customer service, identifying and resolving FinCrime-related issues, and analyzing KYC documents and risk assessments.

Key Responsibilities:

  • Provide first-class front-line support to our customers via in-app live chat.
  • Identify and help users with FinCrime related processes.
  • Analyze KYC documents and process data.
  • Investigate account takeover reports and fraudulent transactions reports.
  • Drive projects to improve processes and procedures within the team.
  • Handle sensitive or confidential information.
  • Represent Revolut online at all times.
  • Collaborate with other teams globally to tackle customers' issues.

About Us

At Revolut, we believe that any success comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.

Our Culture Values:

  • Get It Done - Revoluters always push through and care about results.
  • Deliver WOW - We love building great products, delighting our customers, and turning complexity into simplicity.
  • Dream Team - We select, coach, and retain top talent and give them all the support to achieve greatness.
  • Never Settle - Revolut is for those who strive for excellence and want to become the best in the world at what they do.
  • Think Deeper - Logic, reason, and common sense prevail over everything else in decision making at Revolut.

What You'll Need

  • Flawless English language skills (C1-C2 level).
  • Excellent communication skills.
  • Strong attention to detail and analytical skills.
  • Self-learning, problem-solving skills.
  • The ability to work well under pressure.
  • A willingness to work different shifts.
  • A Bachelor's degree or equivalent - recent university grads welcome.
  • Strong writing skills.
  • Great numeracy and IT skills.

Salary Range: $60,000 - $80,000 per annum, depending on experience.



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