Customer Success Strategist

hace 1 mes


Ciudad de México, Ciudad de México Insider A tiempo completo
About Us

We are Insider, a pioneering B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform empowers marketers to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.

As a unicorn-backed company, we are trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies. We have made significant strides in scaling our impact across 27+ countries, focusing on transformative projects in areas such as health, education, and increasing women's representation in STEM careers.

Job Description

We seek an experienced Customer Success Strategist/Enterprise Account Manager to lead renewals and stakeholder management. You will collaborate with Customer Success Managers and serve as the primary contact for executives. Your key responsibilities include driving renewal, creating expansion and MRR Raise opportunities, negotiating contract terms, and managing high-level stakeholders across various account bases.

Daily Responsibilities:
  • Sponsor nurturing and identifying strategic needs and direction of customers
  • Setting goals and objectives with customers to enable business impact
  • Analyzing stakeholder mapping and developing strategies to capture optimal touchpoints
  • Owning renewal success and strategy to achieve key commercial/contractual targets
  • Assisting sales teams for upselling and initiating opportunities with suitable products and contacts
  • Managing commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolios
Requirements:
  • A university degree in Business, Marketing, Engineering, or related fields
  • 5+ years of experience in Customer Success Management, Account Management, or Sales, preferably in SaaS
  • Strong communication skills in English (written and spoken) and native language
  • High sense of responsibility and accountability
  • Strategic thinking with excellent project management skills
  • Competency in sales methodologies such as Value Selling, Challenger Selling, or Spin Selling is a plus
Benefits and Perks:
  • We offer comprehensive training programs to enhance your skills
  • Opportunity to share expertise and lead internal projects
  • Paid Spotify account subscription
  • Diverse, inclusive international work environment
  • Chance to contribute to shaping the future of customer experiences

At Insider, we foster an equal opportunity workplace free from discrimination, where everyone can thrive regardless of their background, sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.



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