Strategic Business Manager Lead

hace 6 días


Ciudad de México, Ciudad de México Citibank A tiempo completo

Job Summary

The ideal candidate for this Senior Manager role will have a strong background in operational management, with a focus on business strategy and client experience. They will be responsible for leading the execution of loyalty programs to improve the value proposition and customer experience.

Key Responsibilities

  • Project Management
    • Plan, coordinate, and execute projects related to loyalty programs.
    • Develop and manage project timelines, budgets, and resources.
  • Operational Management
    • Oversee the day-to-day operations of the loyalty program team.
    • Ensure the timely completion of tasks and projects.
  • Client Experience
    • Develop and implement strategies to improve the customer experience.
    • Collaborate with cross-functional teams to ensure seamless execution.
  • Strategic Planning
    • Contribute to the development of business strategies and plans.
    • Analyze market trends and competitor activity.
  • Performance Management
    • Monitor and report on key performance indicators (KPIs).
    • Identify areas for improvement and implement corrective actions.

Requirements

  • Education
    • Bachelor's degree in Business Administration, Economics, or a related field.
  • Experience
    • 5 years of experience in loyalty program management or a related field.
    • Proven track record of success in project management and operational leadership.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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