Senior Director, Business Development

hace 5 días

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Overview

Zendesk is seeking a highly motivated and experienced Senior Director, Commercial to drive business growth and expansion in the Spanish-Speaking Latin America region. As a key member of our sales leadership team, you will be responsible for developing and implementing a dynamic commercial sales strategy to increase market share and build customer and team happiness.

Key Responsibilities

  • Provide strategic leadership and direction to the sales team and broader Zendesk sales organization.
  • Develop and execute a comprehensive sales plan to achieve revenue growth targets and expand our customer base.
  • Build and lead a high-performing sales team, focusing on hiring, growing, and empowering sales professionals to consistently overachieve growth targets.
  • Collaborate with cross-functional partners to drive sales initiatives and ensure alignment with business objectives.
  • Stay up-to-date with industry trends, competitive landscape, and market developments to inform sales strategies and tactics.
  • Establish and maintain strong relationships with C-suite executives, both internally and externally.
  • Develop and implement policies, processes, and procedures to ensure revenue growth and customer satisfaction.

Requirements

  • Minimum 10 years of sales experience, with 5 years in a sales management capacity.
  • Proven track record of driving revenue growth, increasing profitability, and expanding customer bases.
  • Strong leadership and management skills, with the ability to build and lead high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to establish strong relationships with customers, partners, and internal stakeholders.
  • Fluency in English and Spanish, with a strong understanding of the commercial market in Emerging Markets.
  • Knowledge of SaaS/tech sales and multiple sales methodologies.
  • Ability to analyze sales data, identify trends, and develop data-driven sales strategies.
  • Entrepreneurial mindset, with a passion for innovation and customer satisfaction.

About Zendesk

Zendesk is a leading customer service software company that helps businesses deliver exceptional customer experiences. We're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our hybrid work model allows employees to balance remote work with in-person collaboration and connection. If you're a motivated and experienced sales leader looking to drive business growth and expansion, we encourage you to apply for this exciting opportunity.

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