English and Spanish Customer Service Agent
hace 5 días
About the Role
Datamark, Inc. is seeking a highly skilled and bilingual professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, communicating effectively in both English and Spanish.
Key Responsibilities
- Customer Service: Respond to customer inquiries, provide product or service information, and resolve customer issues or complaints in a timely and efficient manner.
- Communication: Communicate effectively with customers in both English and Spanish, ensuring a positive customer experience.
- Record Keeping: Maintain accurate and up-to-date customer records, updating account information as necessary.
- Case Escalation: Escalate complex cases to the appropriate team members or departments as needed.
Requirements
- Education: High school diploma or equivalent.
- Language Skills: Fluency in both English and Spanish.
- Experience: Previous customer service experience preferred.
- Skills: Excellent communication skills in both English and Spanish, strong problem-solving and decision-making abilities, good computer literacy, and attention to detail and accuracy.
Benefits
- Health Insurance
- Work From Home
- Performance Bonus
- Paid Training
- Flexible Schedules
- Internet Stipend
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