English and Spanish Customer Service Agent

hace 5 días


Juárez, Chihuahua, México Datamark, Inc. A tiempo completo

About the Role

Datamark, Inc. is seeking a highly skilled and bilingual professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, communicating effectively in both English and Spanish.

Key Responsibilities

  • Customer Service: Respond to customer inquiries, provide product or service information, and resolve customer issues or complaints in a timely and efficient manner.
  • Communication: Communicate effectively with customers in both English and Spanish, ensuring a positive customer experience.
  • Record Keeping: Maintain accurate and up-to-date customer records, updating account information as necessary.
  • Case Escalation: Escalate complex cases to the appropriate team members or departments as needed.

Requirements

  • Education: High school diploma or equivalent.
  • Language Skills: Fluency in both English and Spanish.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication skills in both English and Spanish, strong problem-solving and decision-making abilities, good computer literacy, and attention to detail and accuracy.

Benefits

  • Health Insurance
  • Work From Home
  • Performance Bonus
  • Paid Training
  • Flexible Schedules
  • Internet Stipend


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