Spanish-English Customer Service Agent

hace 5 días


Juárez, Chihuahua, México Datamark, Inc. A tiempo completo

Company Overview

DATAMARK, Inc. is seeking qualified candidates for the role of Bilingual Customer Service Representative (CSR).

In this position, the Bilingual CSR will be tasked with addressing customer inquiries, delivering product or service details, and resolving customer concerns or complaints. The ideal candidate will communicate proficiently in both English and Spanish to assist our diverse clientele. Responsibilities include maintaining precise customer records, updating account details, and escalating intricate cases to the relevant team members as necessary. The Bilingual CSR will prioritize customer satisfaction and work diligently to ensure a positive experience.

Key Responsibilities
  • Manage incoming customer inquiries through various channels such as phone, email, or chat
  • Provide clear and accurate information regarding products or services
  • Address customer issues or complaints promptly and effectively
  • Keep detailed and current customer records
  • Update account information as required
  • Refer complex cases to the appropriate teams or departments
  • Deliver exceptional service to ensure a positive customer experience

Qualifications

  • High school diploma or equivalent
  • Fluency in both English and Spanish
  • Prior experience in customer service is preferred
  • Strong communication skills in both languages
  • Effective problem-solving and decision-making skills
  • Proficient computer skills
  • Able to thrive in a fast-paced environment
  • Attention to detail and accuracy is essential

Benefits Offered

  • Health Insurance
  • Remote Work Opportunities
  • Performance-Based Bonuses
  • Comprehensive Training Programs
  • Flexible Work Schedules
  • Internet Stipend


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