IT Support Engineer, Linux Specialist

hace 2 semanas


Xico, México Epam Systems A tiempo completo

**EPAM Systems: Unlock Your Potential in IT Operations**

We are EPAM Systems, a global leader in digital platform engineering and development services. Our mission is to empower individuals with innovative solutions and create a positive impact on our customers, employees, and communities.

We have an exciting career opportunity for you as an IT Support Engineer, specializing in Linux. This role will allow you to work with cutting-edge technologies, collaborate with international teams, and grow professionally in a dynamic and inclusive environment.

Earn $80,000 - $110,000 Per Year

This position involves conducting remote troubleshooting, reproducing customer issues in different environments, and finding solutions. You will ensure effective technical resolution for customers by owning their issues from start to finish. Additionally, you will develop and document best practices to enhance established processes, monitor the status and progress of open incidents, open and document bugs for investigation, and continue to develop technical expertise over products and adhere to security guidelines.

Requirements:

  • Minimum 2 years of experience in IT Operations Support
  • Ability to interpret Linux and HTTP logs
  • Basic scripting skills (Bash, Shell, or Python)
  • ITIL certification or experience, SQL basics, and a foundation in Java skills
  • Knowledge of Javascript and Python
  • Critical thinking skills: Investigation, analysis, interpretation, evaluation, explanation, and problem-solving
  • Outstanding client-facing skills and excellent communication skills in English (B2)

Nice to Have:

  • Experience in Gsuite products

We Offer:

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning, and more
  • English classes with a certified teacher
  • Support for employee initiatives (Algorithms club, toastmasters, agile club, and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13% employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family, and more
  • Monthly non-taxable amount for the electricity and internet bills


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