Customer Support Representative II for Channel Partners

hace 3 días

Ciudad de México, Ciudad de México Zebra A tiempo completo
About Zebra
At Zebra, we strive to create innovative solutions that improve everyday life. As a member of our community, you will be part of a dynamic team that anticipates customer and partner needs, solving challenges with care and curiosity.

We value diversity, collaboration, and mutual respect within our organization. By drawing from diverse perspectives, we aim to redefine the work of tomorrow for organizations, their employees, and those they serve.

Your Path to Fulfillment
As a forward-thinking company, we offer opportunities for learning and leadership. You can define your career path while contributing your skills to meaningful causes locally and globally.

The Future We're Imagining
We've just begun reimagining the future – for our people, customers, and the world. Join us in creating tomorrow together

Job Description: Channel Partner Support Representative II

The primary purpose of this role is to provide daily support to Zebra's PartnerConnect program members and sales personnel. This includes handling inquiries, training partners on program tools, managing outbound calls, and ensuring data accuracy for partners and distributors.

Responsibilities:
  • Provide a single point of contact for all inquiries related to the PartnerConnect program.
  • Effectively work with partners, distributors, and sales personnel to resolve inquiries through phone, email, and chat.
  • Collaborate with internal teams to direct and resolve non-program-related inquiries.
  • Proactively engage partners to ensure annual compliance completion.
  • Work with partners to onboard and understand the PartnerConnect program.
  • Assist partners with tool access and navigation.
  • Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
  • Influence Registration review and processing.
  • Partner administrator account set up, tool access requests, partner account maintenance, contact management.
  • Troubleshoot and resolve PartnerGateway login issues experienced by partners.
  • New partner application vetting, processing, and onboarding.
  • Resolve partner issues with tools and processes, escalate as needed, and coordinate resolution.
  • Account merges and acquisitions processing, including initiating and processing account merges and account cleanup/deduplication.
  • Active participation in system testing.
  • Reporting, management, and delivery of ongoing program requirements.

Qualifications:
Required Qualifications:
  • Bachelor's degree in a relevant field or equivalent work experience.
  • 1-2 years of experience in customer support and administration.
  • Fluent level of English (written and verbal).
Preferred Qualifications:
  • Team player.
  • Action-oriented.
  • Customer-focused.
  • Results-driven.
  • Strong problem-solving skills.
  • Excellent time and task management.
  • CRM/PRM knowledge.
  • Excel/PowerPoint/Salesforce expertise.
  • Channel program administration awareness.
  • Awareness of regional and cultural differences.
  • Excellent written and verbal communication skills.
  • Calm and confident telephone manner.
  • Multitasking abilities.
  • Attention to detail and accuracy.

Salary Range:$65,000 - $85,000 per year, depending on location and experience.

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