Channel Partner Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Zebra A tiempo completo
Job Title: Channel Partner Support Representative II

About the Role:
Zebra is a community of innovators who come together to create new ways of working to make everyday life better. Our team is united by curiosity and care, developing dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Key Responsibilities:
- Provide a centralized point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program.
- Offer daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems, and processes utilized to conduct business with Zebra.
- Handle all inquiries and support training and access for partners on program tools.
- Manage outbound calls as needed for the partner program and data and information accuracy for partners and distributors.

Responsibilities:
  • Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits, and administration.
  • Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
  • Collaborate with other internal teams to ensure non-program-related inquiries are directed/resolved as appropriate.
  • Proactively engage partners to ensure annual compliance completed.
  • Work with partners to on- and off-board and understand the PartnerConnect program.
  • Assist partners with a variety of tool access and navigation.
  • Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
  • Influence Registration review and processing.
  • Partner administrator account set up, tool access requests, partner account maintenance, contact management.
  • Troubleshoot and resolve PartnerGateway log-in issues experienced by partners.
  • New partner application vetting, processing, onboarding.
  • Work to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution.
  • Account merges/acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
  • Active participation in system testing.
  • Reporting, management, and delivery of ongoing program requirements.

Qualifications:
- Bachelor's degree in a relatable field or equivalent work experience.
- 1-2 years of experience in customer support and administration.
- Fluent level of English (written and verbal).

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