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Customer Success Representative

hace 2 meses

Ciudad de México, Ciudad de México Mission Inbox Inc A tiempo completo
Job Summary

Mission Inbox Inc is seeking a highly skilled and detail-oriented Customer Success Executive to join our team. As a key member of our customer service operations, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Quoting and Order Entry: Generate accurate and timely quotes for customers, leveraging sourcing pricing from various vendors to ensure competitive and precise proposals.
  • Inside Sales and Customer Inquiries: Assist with inside sales efforts by identifying opportunities for upselling and cross-selling, while providing exceptional service to both new and existing clients.
  • Technical Drawings and Part Number Building: Read and interpret technical drawings to accurately build part numbers and ensure product specifications meet customer requirements.
  • Project Management: Oversee and coordinate various customer projects, ensuring timely delivery and adherence to quality standards.
  • Vendor Sourcing: Source and evaluate pricing from different vendors as part of the quoting process to offer competitive and reliable solutions.
Requirements
  • Proven experience in a customer service or inside sales role, preferably within the corrugate box manufacturing industry.
  • Excellent English communication and interpersonal skills, with a focus on delivering outstanding customer service.
  • Demonstrated project management capabilities, with an ability to manage multiple tasks and priorities efficiently.
  • Proficiency in sourcing pricing from various vendors and handling detailed quoting processes.
  • Sharp analytical skills and a problem-solving mindset, with a keen eye for detail.
  • A proactive, self-motivated attitude with a commitment to continuous improvement and learning.