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Customer Service Manager
hace 2 meses
The Customer Service Manager will lead and perform all supply chain related activities for the Filorga Mexico subsidiary, including demand & supply planning, transportation, and warehousing. This role will require a broad E2E perspective, with the ability to both see the big picture and zoom in to work on detailed analysis & troubleshooting.
Key Responsibilities- Maintain excellent customer service by developing supply plans, collaborating with France supply chain team, and troubleshooting issues.
- Manage the 3PL providing transportation and warehousing services.
- Define mid & long term strategies for planning processes, and implement projects to support.
- Lead demand planning & partner with commercial team on monthly discipline.
- Provide customer focused and cost effective distribution, import and transportation of finished products - liaising with the related local commercial operations.
- Analyze, manage & take cross functional leadership action on inventory levels & SLOB to maintain targeted levels.
- Provide oversight, analysis & reporting for warehousing operations, including inventory reconciliation & physical inventories.
- Work with the 3PL and O2I to ensure orders for customers and replenishment are fulfilled on-time, achieving the targeted performance in terms of quality, quantity and cost.
- Provide direction for issue resolution, both internally with O2I, 3PL and the Customers.
- Collaborate with 3PL, O2I, and Customers to identify and implement supply chain projects to improve the performance of the network and respond to new agreed customer requirements.
- Work with Legal & Regulatory to ensure that all local regulations for warehousing and transportation are met.
- Manage supply chain activities for SKU launches, discontinuations & transitions.
- Partner with commercial team on business simplification & segmentation strategies.
- Lead supply chain aspects of systems implementation & testing.
- Develop mid-year and budget logistics cost, and monitor/manage monthly spend.
- Provide input for the budget and performance targets, review the monthly KPI's to identify areas of improvement & drive implementation & work with the 3PL for identification/implementation of Continuous Improvement projects.
- Bachelor's Degree in Engineering, Supply Chain, Business / Logistics or related.
- 8 years minimum of Supply Chain or Logistics experience.
- 2 years of experience in warehouse.
- Intermediate-advanced English level.
- Proficient in SAP.
- Desirable experience managing people.
- Demonstrates competence by applying Supply Network Planning, Demand Planning, Warehousing / Transportation, Systems knowledge to meet business objectives.
The CS&L manager must be able to work 1-3 days per week in the CEDIS/ Warehouse (located in Tultitlan) in accordance with business needs. 1-2 days per week of work from home is permitted.
About FilorgaFilorga is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.
We are committed to diversity, equity & inclusion, and are an equal opportunity employer. We believe in creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
