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Gbs Lead Billing Associate

hace 2 meses

Xico, México Ups Mexico A tiempo completo

Job Summary:

This position focuses on problem resolution by interfacing and communicating with internal and external customers. He/She prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions. This position performs under broad guidelines.

Key Responsibilities:

  • Organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.
  • Develops, implements, assigns, and monitors action plans to ensure account problem resolution.
  • Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.
  • Identifies individual associate training needs.
  • Audits work performed by associates for accuracy and completeness.
  • Responds to customer inquiries as needed.
  • Communicates with internal and external customers concerning domestic and international complex issues.
  • Participates in projects as directed by management.

Requirements:

  • Proficient in Microsoft Office products, especially Excel.
  • Strong organizational, time management, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Experience with detailed research and analysis of a complex nature where established procedures may not exist.
  • Prior billing experience - Preferred.
  • Knowledge of multiple products, services, and business units - Preferred.
  • Bachelor's Degree in Business related field - Preferred.

UPS Mexico Commitment:

UPS Mexico is committed to providing a workplace free from discrimination, harassment, and retaliation.