Customer Support Analyst
hace 1 mes
About the Role
We are seeking a skilled Customer Support Analyst to join our team in Querétaro, Mexico. In this role, you will be responsible for maintaining customer-specific database systems and Brose SAP systems.
Key Responsibilities:
- Maintain customer-specific database systems and Brose SAP systems (Sales Orders, Delivery Notes, Invoicing/shipments, ISP, etc.)
- Support annual sales planning strategy by updating future business projections into our database (ISP, MID)
- Follow up on open invoices/payments in alignment with Account Manager and Finance
- Manage OEM Tooling Invoicing in alignment with Account Manager and according to Brose standards
- Record management of customer contracts (Tooling/Pc Price/Prototype)
- Manage commercial change management documentation between customer and Brose
- Assist Account Managers with new business proposals, develop quotations, and prepare market analysis and presentations
Your Profile
To succeed in this role, you should have a Bachelor's degree, 2-3 years of experience in industrial support functions, fluency in English, and a preference for experience in the automotive industry.
Salary and Benefits
We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, as well as a modern working environment, opportunities for professional growth, and a comprehensive benefits package.
Why Work with Us?
Brose is a global leader in automotive technology, and we're proud to offer a dynamic and supportive work environment that fosters collaboration, innovation, and success.
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