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LSP Customer Success Manager

hace 2 meses


Zacatecas, Zacatecas, México Interprefy A tiempo completo
About the Role

The LSP Customer Success Manager at Interprefy plays a vital role in overseeing the Language Service Provider (LSP) partner network, ensuring their success and growth within the organization.

This position requires a solution-oriented, positive, and forward-thinking individual who excels in timely and effective communication with partners.

The successful candidate will be responsible for retaining and growing the partner network, responding to inquiries, and keeping partners informed about industry advancements and Interprefy AI.

Key Responsibilities
  • Preparing quotes for LSP clients in ISP, especially those who don't have access to ISP.
  • Ensuring interpreter training and interpreters are booked when needed.
  • Filling in vendor forms or any other documentation requested by clients.
  • Providing support in event handovers to Operations and Accounting teams.
  • Providing general support to the respective sales division.
  • Assisting in pre-sales activities.
  • Participation in meetings with clients.
  • Providing customer service, and managing several customer accounts.
  • Providing any necessary data to the sales team.
  • Awareness throughout the whole event process from a customer service perspective.
  • Liaising with accounting for effective and accurate invoicing.
  • Feedback collation and analysis.
  • Internal reporting.
Requirements
  • Confidence to meet with customers over Teams meetings and make customer phone calls.
  • Confidence to liaise with external and internal stakeholders at C-level.
  • Attention to detail.
  • Technology savvy.
  • Work independently.
  • Carry the workload independently while maintaining consistent quality.
  • Building relationships.
  • Follow processes, systems, and documentation; identify issues or barriers to efficiency; recommend improvements.
  • Communication skills - active listening, negotiation, conflict resolution.
  • Willingness to learn, adaptive to quick changes.
  • Quick learner, operational excellence.
  • Attention to detail.
  • Team player and can follow instruction.
  • Proficient in English.
About Interprefy

Interprefy is a company focused on the Global Domination of corporate companies. Our approach is to maximize our existing relationships with customers, retaining them through delivering excellence, and a huge focus on growing these accounts.

Our new business growth focus is threefold:

  • Cross-selling to our existing customers with multiple products and solving multiple challenges for them.
  • New business with other departments, countries, and regions for global domination.
  • New business with new organizations from leads we have met at events, hunted, visited our website.

Our interdependent teams work together to have the right people doing the right productive tasks. We ensure meaningful contact with our customers quarterly, so Interprefy remains top of mind, and we are a company's first choice for their multi-lingual needs.