Technical Leadership Role for Support Engineering at Audible

hace 1 semana


Ciudad de México, Ciudad de México Amazon A tiempo completo
About This Role

Audible is seeking a seasoned Support Engineering Manager to join our team. As a key member of our technology organization, you will play a critical role in ensuring the delivery of high-quality support services to our customers.

Key Responsibilities
  • Lead a team of support engineers to deliver exceptional customer support and drive technical excellence.
  • Develop and implement strategies to improve support processes, efficiency, and scalability.
  • Collaborate with cross-functional teams, including development and QA, to identify and resolve technical issues.
  • Drive the development of technical documentation and knowledge base articles to support customer-facing teams.
  • Participate in on-call rotations to ensure timely resolution of critical issues.
  • Contribute to the development of automation opportunities to improve support efficiency.
  • Work closely with business stakeholders to understand customer needs and develop solutions to meet those needs.
About Audible

Audible is a leading provider of audio storytelling, offering immersive experiences that enrich customers' daily lives. Our team is passionate about delivering exceptional customer support and driving technical innovation.

Requirements
  • Proven experience in technical leadership roles, with a focus on support engineering.
  • Strong technical expertise in software development, operations, and support.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Ability to drive technical excellence and process improvements.
  • Experience with automation tools and technologies.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.


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