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We are seeking a highly skilled Technical Support Specialist to join our Enterprise Computing Global Support team at Altair Engineering. As a key member of our team, you will be responsible for providing dedicated support to our customers, including Semiconductor Manufacturers in the Americas region.
Key Responsibilities- Provide expert technical support, including troubleshooting and developing workarounds for technical product issues.
- Act as the primary technical liaison to our customers, providing training and knowledge to ensure effective use of our products.
- Collaborate with cross-functional teams, including Sales, Services, Engineering, and Marketing, to drive business growth and customer satisfaction.
- Contribute to product direction and provide input to Business and Marketing teams to accurately describe product features and capabilities.
- Bachelor's degree in IT/Computer Science or equivalent, or EDA/HPC System Administrator experience.
- 5-10 years of EDA/HPC cluster deployment and support experience.
- Strong computer science and systems-level knowledge, including networking, operating systems, file systems, high availability, and containers.
- Excellent analytical and debugging skills, including analyzing system and application logs, strace, lsof, gdb, and gstack.
- Demonstrated proficiency in Linux shell scripting.
- Excellent communication, people, time management, and organizational skills.
- C, C++, and Tcl experience.
- Experience with workload management/job scheduling software in an HPC/EDA environment.
- Competitive salary and comprehensive benefits package.
- Outstanding work-life balance and flexible work arrangements.
- Employee stock purchase program and 401(k) with matching contributions.
- Unlimited vacation and sick days, paid holidays, and paid time off for community service.
- Collaborative and inclusive work environment.
