Empleos actuales relacionados con Technical Support Specialist - Ciudad de México, Ciudad de México - Audible
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoJob Summary:Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers, including troubleshooting hardware and software issues, resolving technical problems, and answering...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México FIS A tiempo completoJob SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers.Key ResponsibilitiesRespond to complex technical issues and provide timely resolutionsCollaborate with design engineering and software...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Wipro A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completoAlia Integrando Talento is seeking a skilled Technical Support Specialist to join its team.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your expertise in networking and security will be essential in resolving complex issues and ensuring the smooth operation of our cloud...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistMexico City, MexicoDatadog's Technical Solutions team is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México FIS A tiempo completoJob Summary:FIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business growth.Key Responsibilities:Respond to...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Avaya A tiempo completoAbout the OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoJob Title: Technical Support SpecialistJob Description:Lenovo Managed Service Desk is a cutting-edge implementation of DaaS and managed solutions. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistMexico City, MexicoWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México FIS A tiempo completoJob SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers and users where the product is highly technical or sophisticated in nature.Key ResponsibilitiesRespond to situations where first-line product support has failed...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México OKTO A tiempo completoJob Title: Bilingual Support SpecialistOKTO is seeking a highly skilled and experienced Bilingual Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and customer support to ensure that our systems, applications, and services run smoothly.Key Responsibilities:Technical Support:...
-
Technical Support Specialist
hace 4 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Datadog A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completoTemenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Zebra A tiempo completoTechnical Customer Support SpecialistAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.We are seeking a Technical Customer Support Specialist to join...
Technical Support Specialist
hace 2 meses
About Audible
Audible is a leading provider of audio storytelling, offering immersive and cinematic experiences that enrich customers' daily lives. Our innovative approach to audio content has made us a pioneer in the industry.
Job Summary
We are seeking a highly motivated and customer-focused Support Engineer to join our growing team. As a Support Engineer, you will play a critical role in providing exceptional support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.
Key Responsibilities
- Technical Expertise
- Become a subject matter expert on one or more of our services, including our audio platforms and support tools.
- Provide technical support activities for these services, working closely with development teams to establish and improve service support.
- Operate with guidance from management to drive issues to resolution, using your technical expertise to troubleshoot and resolve complex problems.
- Understand the business logic and architecture of supported services to resolve undocumented trouble tickets.
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
- Regularly contribute to the creation and improvement of all support documentation.
- Perform code builds and deployments, communicating status regularly before, during, and after each deployment.
- Create and interpret metrics that measure support success and service performance.
- Help develop and refine operational policies and procedures used by teams and internal customers.
- Participate fully and constructively in the planning of team's work.
- Have the ability to write simple and efficient tools to improve operational efficiency.
- Learn to contribute to design and development of support tools using software engineering best practices.
- Mentor other Support Engineers and be involved with interviewing and onboarding new team members.
About Our Culture
Audible is committed to fostering a culture of innovation, collaboration, and continuous learning. We offer a dynamic and supportive work environment that encourages our employees to grow and develop their skills.
