Program Manager, Repair Experiences Lead

hace 2 días


Ciudad de México, Ciudad de México Google Inc. A tiempo completo

### Job Summary

As a Program Manager at Google, you will lead complex, multi-disciplinary projects from start to finish. Your projects will span offices, time zones, and hemispheres, requiring coordination with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners.

### Responsibilities

* Build and manage Google's consumer hardware service operations aligning with our global strategy.
* Lead relationships with local vendors, ensuring they meet performance and timeline goals.
* Own the customer experience, operational performance, and financial results in the country.
* Collaborate across teams to develop innovative programs that ensure support for customer returns and repair.
* Track performance metrics, create scorecards, and conduct regular business reviews.

### About Google

Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on users around the world. At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications, and entirely new platforms for developers.

### What We Offer

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

### Requirements

* Bachelor's degree or equivalent practical experience.
* 5 years of experience in program or project management.
* Experience with consumer-facing products.

### Preferred Qualifications

* 5 years of experience managing cross-functional or cross-team projects.
* Experience with release management life-cycles and project milestones.

### Language

English proficiency is a requirement for all roles unless stated otherwise in the job posting.



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